Privacy Policy

1. Introduction

At NexaFi, a brand of Nexaroot Technology India Pvt Ltd, we respect your privacy and are committed to protecting the personal information that you provide to us or that we collect when you use our website and services.

This Privacy Policy explains how we collect, use, store, protect and disclose information when you visit our website, check service availability, submit an enquiry, request a new connection, use our services, contact customer support or otherwise interact with NexaFi.

By accessing or using our website or services, you acknowledge that you have read and understood this Privacy Policy and agree to the practices described in it.

2. About NexaFi

NexaFi is a broadband and digital connectivity brand operated by Nexaroot Technology India Pvt Ltd.

NexaFi may provide broadband internet connectivity, IPTV and entertainment services, customer support, new connection services, service availability checking, digital connectivity solutions and other related services, subject to location, network availability and applicable service terms.

Throughout this Privacy Policy, the terms "NexaFi", "we", "us" and "our" refer to NexaFi and/or Nexaroot Technology India Pvt Ltd, as applicable.

3. Information We Collect

Depending on how you interact with our website and services, we may collect different types of information.

3.1 Information Provided by You

When you contact us, submit an enquiry, request a new connection, check coverage, contact support or use any applicable service, we may collect:

• Full name
• Mobile number
• Email address
• Installation address
• Service address
• Billing address
• PIN code
• City, district and state
• Service requirements
• Plan preferences
• IPTV requirements
• Support requests
• Complaint details
• Information provided through forms
• Other information voluntarily provided by you

4. Coverage and PIN Code Information

Our website may provide a service coverage checker that allows visitors to enter a PIN code to determine whether NexaFi services may currently be available in a particular area.

The PIN code may be processed for the purpose of checking service availability and determining the applicable service area.

If services are not currently available in an area, the website may allow you to submit an enquiry. In such cases, we may collect your name, mobile number, PIN code and enquiry details so that our team can review the requirement and contact you regarding service availability or future service expansion.

5. Information Automatically Collected

When you access our website, certain technical information may be collected automatically by our web server, hosting infrastructure, security systems, analytics tools or similar technologies.

This information may include:

• IP address
• Browser type and version
• Device type
• Operating system
• Screen resolution
• Pages visited
• Date and time of access
• Referring website or page
• Network information
• Technical error information
• Website interaction information

This information may be used for website security, troubleshooting, performance monitoring, analytics and improving the user experience.

6. How We Use Your Information

Information collected by NexaFi may be used for legitimate business and service-related purposes, including:

• Processing new connection requests
• Checking service availability
• Providing broadband services
• Providing IPTV or related services
• Managing customer accounts
• Scheduling installations
• Providing technical support
• Responding to enquiries
• Handling complaints
• Processing payments and billing information
• Sending service-related notifications
• Improving our website and services
• Preventing fraud and unauthorized activity
• Maintaining business and service records
• Complying with applicable legal requirements

7. Customer Support

Information provided to our support team may be used to identify your request, investigate technical or account-related issues and provide appropriate assistance.

For faster assistance, we may ask you to provide information such as your registered mobile number, customer ID, location, PIN code, payment reference or a description of the issue.

8. Service-Related Communications

We may contact you using the information provided by you for important service-related purposes.

These communications may include:

• New connection confirmation
• Installation updates
• Service activation information
• Payment confirmations
• Invoices and billing information
• Service maintenance notifications
• Technical support responses
• Service suspension or restoration information
• Account-related notifications

Service-related communications may be sent through email, telephone, SMS, WhatsApp or other communication methods used for customer support.

9. Marketing and Promotional Communications

Where permitted by applicable law, NexaFi may use contact information to inform customers about plans, offers, upgrades, promotions, new services, IPTV packages and other relevant NexaFi services.

Customers may request to stop receiving promotional communications by contacting our support team.

Opting out of promotional communications does not necessarily stop essential service-related communications required for providing an active service.

10. Cookies

Our website may use cookies and similar technologies to provide essential website functionality, improve performance, remember certain preferences, maintain security and understand website usage.

Cookies are small data files that may be stored on your device by your web browser.

You may configure your browser to block or delete cookies. However, disabling certain cookies may affect the functionality of some parts of the website.

11. Analytics and Website Performance

We may use analytics and technical monitoring tools to understand how visitors use our website and to improve website performance.

This may include information regarding visitor traffic, frequently visited pages, device types, browser information, traffic sources and technical errors.

Where third-party analytics services are used, those providers may process information according to their own privacy policies and terms.

12. Payments

Where online payments are available, payment transactions may be processed through third-party payment gateway providers.

Depending on the payment method, the payment provider may process information such as your name, mobile number, email address, transaction amount, transaction ID, payment method and payment status.

NexaFi does not require customers to share confidential authentication credentials such as UPI PIN, ATM PIN, banking password, OTP or card PIN with our employees or support representatives.

Never share your OTP, UPI PIN, ATM PIN, CVV, banking password or other confidential authentication information with anyone claiming to represent NexaFi.

13. Third-Party Service Providers

NexaFi may use trusted third-party service providers to operate, maintain and improve our website and services.

Such providers may include:

• Payment gateway providers
• Hosting and infrastructure providers
• Email service providers
• SMS service providers
• Communication service providers
• Analytics providers
• Security service providers
• Technical service providers
• Customer support platforms

We may share information with such providers only to the extent reasonably necessary for the relevant service, technical operation or legitimate business purpose.

14. Data Security

NexaFi takes reasonable technical and organizational measures to protect personal information against unauthorized access, misuse, alteration, disclosure or destruction.

Security measures may include access controls, authentication mechanisms, secure connections, restricted administrative access, server security, monitoring, backups, security updates and technical maintenance.

However, no method of internet transmission or electronic storage can be guaranteed to be completely secure. Therefore, while we take reasonable measures to protect information, absolute security cannot be guaranteed.

15. Data Retention

We may retain personal information for as long as reasonably necessary for the purposes for which it was collected or as required for legitimate business, legal, accounting, security or regulatory purposes.

Information may be retained for purposes including:

• Providing services
• Maintaining customer records
• Processing transactions
• Resolving disputes
• Handling complaints
• Preventing fraud
• Maintaining financial records
• Complying with legal requirements

When information is no longer required, it may be deleted, anonymized or securely disposed of, subject to applicable legal and operational requirements.

16. Disclosure of Information

NexaFi does not sell or rent customer personal information as a normal business practice.

Information may be disclosed where reasonably necessary for legitimate purposes, including:

Service Providers

Information may be shared with service providers assisting us in operating our website and providing services.

Legal Requirements

Information may be disclosed when required or permitted by applicable law, regulation, court order, government authority or lawful request.

Security and Fraud Prevention

Information may be processed or disclosed where necessary to investigate fraud, unauthorized activity, security incidents, abuse or unlawful activity.

Business Transactions

Where legally permitted, information may be transferred as part of a merger, acquisition, restructuring, sale of assets or similar business transaction.

17. Law Enforcement and Government Requests

NexaFi may cooperate with authorized government authorities, law enforcement agencies, courts, regulators and other competent authorities where disclosure is required or permitted under applicable law.

Where legally valid, we may provide relevant information in response to official requests or legal obligations.

18. External Links

Our website may contain links to third-party websites, applications, payment services, social media platforms or other external services.

These third-party services operate independently from NexaFi and may have their own privacy policies and terms.

NexaFi is not responsible for the privacy practices, security, content or policies of third-party websites. We recommend reviewing their privacy policies before providing personal information.

19. Social Media

NexaFi may maintain accounts or pages on social media platforms. Interactions with our social media pages may be subject to the privacy policies and terms of the respective platforms.

Information voluntarily posted publicly on social media may be visible to other users and should not be considered private.

20. Children's Privacy

Our website and services are not specifically designed to collect personal information from children.

If a parent or legal guardian believes that a child has provided personal information without appropriate authorization, they may contact us so that we can review the matter and take reasonable steps where appropriate.

21. Accuracy of Information

Customers are responsible for providing accurate, complete and up-to-date information.

If you believe that information associated with you is incorrect, incomplete or outdated, you may contact us and request an appropriate correction, subject to verification and applicable requirements.

22. Your Privacy Rights

Depending on applicable law, you may have certain rights regarding your personal information.

These may include:

• Requesting information about personal data held about you
• Requesting correction of inaccurate information
• Requesting updating of certain information
• Requesting deletion where legally applicable
• Withdrawing consent where applicable
• Raising a privacy-related complaint

Certain requests may require identity verification and may be subject to legal, contractual or operational limitations.

23. Withdrawal of Consent

Where processing of personal information is based on consent, you may withdraw that consent by contacting us.

Withdrawal of consent does not affect processing that took place before the withdrawal.

In certain circumstances, withdrawal of consent may affect our ability to provide particular services or features.

24. Data Processing and Storage

Depending on the technology and service providers used by NexaFi, information may be processed or stored using infrastructure located in different locations.

Where required by applicable law, we will take reasonable measures to ensure that personal information is handled in accordance with applicable privacy, security and data protection requirements.

25. Security Incidents

If NexaFi becomes aware of a security incident involving personal information, we may take reasonable steps to investigate, contain, mitigate and remediate the incident.

Where notification is required under applicable law or regulation, appropriate notifications may be made to affected individuals or relevant authorities.

26. Changes to This Privacy Policy

NexaFi may update this Privacy Policy from time to time to reflect changes in our services, technology, business practices, legal requirements or privacy and security practices.

When changes are made, the updated version will be published on this page with a revised "Last Updated" date.

We encourage visitors and customers to periodically review this Privacy Policy to remain informed about how information is handled.

27. Acceptance of This Privacy Policy

By accessing or using the NexaFi website or services, you acknowledge that you have read and understood this Privacy Policy.

If you do not agree with the practices described in this Privacy Policy, you should discontinue use of the website or applicable services, subject to any contractual or legal obligations that may apply.

28. Privacy Complaints and Queries

If you have any question, concern, complaint or request relating to this Privacy Policy or the processing of your personal information, please contact us using the details provided below.

29. Contact Us

Nexaroot Technology India Pvt Ltd
Brand: NexaFi

Email: support@hostganga.co.in

WhatsApp / Support: +91 76540 63404

Website: hostganga.co.in

For privacy-related requests, please provide sufficient information to help us understand and process your request. We may request reasonable verification before processing certain requests concerning personal information.