Refund Policy

1. Introduction

This Refund Policy explains the refund and security deposit terms applicable to services provided under the NexaFi brand, operated by Nexaroot Technology India Pvt Ltd.

By purchasing, activating or using a NexaFi service, you acknowledge and agree to the refund conditions described in this policy.

2. General No-Refund Policy

All service-related payments made to NexaFi are non-refundable unless specifically stated otherwise in this Refund Policy or required under applicable law.

Payments made for internet plans, subscriptions, activation, installation, service charges, plan upgrades, promotional plans or other applicable service charges are generally not eligible for refund once the applicable service or process has been initiated.

3. Non-Refundable Charges

The following payments are generally non-refundable:

• Internet plan or subscription charges.
• Monthly, quarterly, half-yearly or yearly service payments.
• Installation charges, where applicable.
• Activation charges, where applicable.
• Service processing charges.
• Plan upgrade charges.
• Plan renewal payments.
• Promotional or discounted plan payments.
• One-time service charges.
• Other charges specifically identified as non-refundable at the time of purchase.

Once a service payment has been successfully processed and the relevant service has been activated, provisioned or otherwise processed, the payment will generally not be refunded.

4. Security Deposit

A security deposit may be collected from a customer where applicable to the selected service, equipment, connection or service arrangement.

A security deposit is separate from regular service charges and is held as security against applicable customer obligations.

The security deposit is refundable subject to the conditions described in this policy.

5. When Security Deposit Can Be Refunded

The eligible security deposit may be refunded after the customer's NexaFi service has been properly terminated or closed and all applicable requirements have been completed.

Before processing the security deposit refund, NexaFi may verify:

• Service termination or closure status.
• Pending billing or outstanding amounts.
• Return of applicable NexaFi equipment.
• Condition of returned equipment.
• Any outstanding customer obligations.
• Applicable account or service records.

6. Adjustment Against Security Deposit

Where applicable, NexaFi may adjust outstanding amounts or other recoverable charges against the security deposit before processing the remaining refundable amount.

Such adjustments may include:

• Outstanding service dues.
• Unpaid bills.
• Applicable equipment charges.
• Charges for equipment not returned.
• Charges for damaged equipment where applicable.
• Other outstanding amounts payable by the customer under the applicable service terms.

After applicable adjustments, the remaining eligible balance of the security deposit may be refunded to the customer.

7. Equipment Return

Where NexaFi provides equipment such as a router, ONT, modem, set-top box or other service equipment against a security deposit, the customer may be required to return the equipment after service termination.

The equipment should be returned within the applicable period and in reasonable condition, subject to normal wear and tear.

If applicable equipment is not returned, or if equipment is found to be damaged beyond reasonable wear and tear, the applicable amount may be deducted from the security deposit.

8. No Refund of Used Service Period

Service charges are generally not refundable for a period during which the customer has already received or had access to the applicable service.

If a customer chooses to discontinue a service before the end of a billing period, unused days or remaining service period will generally not result in a refund unless specifically approved by NexaFi or required under applicable law.

9. Installation and Activation

Installation and activation charges, where applicable, are generally non-refundable once installation activity, activation processing or service provisioning has commenced.

Any exception will be considered only where required by applicable law or specifically approved by NexaFi.

10. Plan Cancellation

Customers may request cancellation or termination of their service in accordance with the applicable service terms.

Cancellation of a service does not automatically create an entitlement to a refund of previously paid service charges.

Eligible security deposits, after applicable deductions and verification, will be processed separately in accordance with this Refund Policy.

11. Failed or Duplicate Payments

If a payment is debited from a customer's bank account or payment instrument but the transaction is not successfully reflected in the NexaFi service system, the customer may contact support with the relevant transaction details.

Such cases may be reviewed with the applicable payment gateway or financial institution.

Where a payment gateway confirms that a transaction has failed and the amount is eligible for reversal, the reversal may be processed according to the payment provider's settlement and reversal procedures.

12. Payment Gateway Charges

Where a payment gateway, bank or other payment provider applies a transaction, processing or convenience charge, such charges may not be recoverable by NexaFi and may be treated separately from the underlying service payment, subject to applicable law and the payment provider's terms.

13. Refund Processing Time

Eligible security deposit refunds will be processed after completion of the required service closure, account verification, equipment return and applicable adjustment process.

The time required for the actual credit of a refund may also depend on the relevant bank, payment gateway or financial institution.

NexaFi does not guarantee a specific banking settlement time where the processing is dependent on a third-party payment provider or financial institution.

14. Refund Method

Where a security deposit is eligible for refund, NexaFi may process the refund through the original payment method or another appropriate payment method, subject to verification and operational availability.

Additional information may be requested from the customer where required to verify the refund recipient or payment details.

15. Customer Information for Refund

To process an eligible security deposit refund, NexaFi may request information such as:

• Customer name.
• Registered mobile number.
• Customer ID or connection details.
• Payment or transaction reference.
• Service termination details.
• Bank or payment information where required for the refund.

Customers should provide accurate information to avoid delays in refund processing.

16. Refund Request

For an eligible security deposit refund, customers may contact NexaFi support after completion of the applicable service closure process.

The request should include the registered mobile number, customer ID where available, service details and relevant payment information.

17. Cases Where Security Deposit May Not Be Fully Refundable

The security deposit may not be fully refundable where applicable deductions are required because of:

• Outstanding service dues.
• Unpaid invoices.
• Failure to return company-provided equipment.
• Damage to company-provided equipment beyond reasonable wear and tear.
• Other amounts contractually payable by the customer.

Only the remaining eligible balance, after applicable deductions, will be considered for refund.

18. Fraudulent or Unauthorized Transactions

If a transaction is suspected to be fraudulent, unauthorized or associated with suspicious activity, the refund or transaction review may be subject to verification and applicable investigation procedures.

NexaFi may request supporting information from the customer or relevant payment provider before processing any applicable refund.

19. Promotional and Discounted Plans

Payments made under promotional, discounted or special-offer plans are generally non-refundable.

Any promotional benefit, discount or special pricing may be subject to specific conditions communicated at the time of purchase.

Promotional offers do not create an automatic right to a refund.

20. No Cash Refund

Refunds, where approved, will generally be processed through an appropriate electronic or banking method.

Cash refunds are not normally provided unless specifically approved by NexaFi and permitted under applicable law.

21. Changes to Refund Policy

NexaFi may update this Refund Policy from time to time to reflect changes in services, payment methods, operational procedures or applicable legal requirements.

The latest version published on this page will contain the applicable Refund Policy and the corresponding "Last Updated" date.

22. Applicable Law

This Refund Policy shall be interpreted in accordance with applicable laws and regulations of India.

Nothing in this Refund Policy is intended to remove or restrict any mandatory rights available to customers under applicable law.

23. Contact Us

For questions regarding refunds, security deposits, payment issues or service cancellation, please contact:

Nexaroot Technology India Pvt Ltd
Brand: NexaFi

Email: support@hostganga.co.in

WhatsApp / Support: +91 76540 63404

Website: hostganga.co.in