Terms & Conditions

1. Introduction

These Terms & Conditions govern your access to and use of the NexaFi website, products and services.

NexaFi is a brand operated by Nexaroot Technology India Pvt Ltd. By accessing this website, submitting an enquiry, requesting a connection, purchasing a plan or using any NexaFi service, you agree to comply with these Terms & Conditions.

If you do not agree with any part of these Terms & Conditions, you should not use the relevant website or services.

2. About NexaFi

NexaFi provides broadband and digital connectivity solutions, which may include high-speed internet, IPTV and entertainment services, customer support, new connection services and other related digital services.

The availability of any service depends on your location, network infrastructure, technical feasibility, service capacity and applicable service conditions.

3. Eligibility

You must provide accurate and complete information when requesting or using NexaFi services.

Where a service or account requires a customer to meet a particular legal or contractual requirement, the customer is responsible for satisfying that requirement.

If you are submitting information on behalf of another person or organization, you confirm that you are authorized to provide that information.

4. Website Usage

You agree to use the NexaFi website only for lawful purposes and in a manner that does not interfere with the operation, security or availability of the website.

You must not:

• Attempt to gain unauthorized access to the website or its systems.
• Attempt to bypass or interfere with security mechanisms.
• Introduce malicious code, malware or harmful software.
• Attempt to disrupt website availability or performance.
• Use the website for fraudulent or unlawful activities.
• Submit false or misleading information.
• Copy or misuse website content without appropriate authorization.

5. Service Availability

NexaFi services are subject to geographical availability, technical feasibility, network capacity, infrastructure and other operational conditions.

A PIN code or coverage result displayed on the website does not necessarily constitute a guarantee that a connection can be installed at a particular address.

Final service availability may be confirmed after verification by the NexaFi team.

6. New Connection Requests

Customers may submit a new connection request through the NexaFi website, WhatsApp, support channels or other available methods.

Submitting a request does not automatically guarantee installation or service activation.

Installation may depend on technical feasibility, network availability, address verification, required documentation, infrastructure availability and applicable commercial conditions.

7. Installation

Where installation is required, the applicable installation process, charges, equipment requirements and timelines may vary depending on the location and service selected.

Customers may be required to provide reasonable access to the installation location and cooperate with the installation team.

Installation timelines may be affected by technical conditions, weather, local restrictions, infrastructure availability, customer availability or other circumstances beyond reasonable operational control.

8. Plans and Services

NexaFi may offer different internet, broadband, IPTV and related service plans from time to time.

Plan features may include speed, data or bandwidth allowances, validity, installation conditions, equipment, IPTV access and other benefits, depending on the selected plan.

The exact features applicable to a customer will be based on the plan selected and the applicable service order or subscription information.

9. Internet Speed

Advertised internet speeds represent the applicable plan speed or maximum service speed under relevant network conditions.

Actual speeds experienced by customers may vary depending on several factors, including device capability, Wi-Fi conditions, local network conditions, server location, congestion, customer equipment and other technical factors.

Wi-Fi performance may also differ from the speed available directly at the network termination equipment.

10. IPTV and Entertainment Services

Where IPTV or entertainment services are offered, availability, channels, content, features and packages may vary depending on the applicable plan, location, licensing arrangements and third-party content providers.

NexaFi does not guarantee that any particular channel, program, movie, content title or entertainment service will remain continuously available.

Content availability may change without prior notice where such changes are required by content providers, licensing arrangements or other applicable conditions.

11. Pricing and Taxes

Prices displayed on the website may be subject to applicable taxes, installation charges, equipment charges, service charges or other applicable fees unless specifically stated otherwise.

The final amount payable by a customer will depend on the selected plan, billing cycle, applicable taxes, promotional terms and other applicable charges.

NexaFi may update pricing, plans or promotional offers from time to time.

12. Promotional Offers

Promotional plans, discounts and special offers may be subject to specific eligibility conditions, validity periods, usage limits or other requirements.

Unless specifically stated otherwise, promotional offers may not be combined with other offers.

NexaFi reserves the right to modify or discontinue promotional offers subject to applicable terms and law.

13. Billing and Payments

Customers are responsible for paying applicable charges associated with their selected services within the applicable payment period.

Payments may be processed through third-party payment gateway providers or other supported payment methods.

Customers should verify transaction details before completing a payment. Payment confirmation may depend on successful confirmation from the relevant payment provider.

14. Payment Security

NexaFi does not require customers to disclose confidential banking credentials to customer support representatives.

Customers must never share their OTP, UPI PIN, ATM PIN, CVV, card PIN, internet banking password or other confidential authentication credentials with any person claiming to represent NexaFi.

If you receive a suspicious payment request claiming to be from NexaFi, please contact our official support channels before making the payment.

15. Account and Customer Information

Customers are responsible for providing accurate information during registration, connection requests and support interactions.

Customers should notify NexaFi if important information associated with their service changes.

Where an account or customer portal is provided, customers are responsible for maintaining the confidentiality of their login credentials.

16. Customer Responsibilities

Customers agree to use NexaFi services responsibly and in accordance with applicable laws and regulations.

Customers must not use NexaFi services for:

• Fraudulent activities.
• Unauthorized access to computer systems or networks.
• Distribution of malware or malicious software.
• Activities intended to disrupt another person's network or service.
• Illegal content distribution or unlawful activities.
• Activities that violate applicable laws or regulations.

17. Network Maintenance

NexaFi may occasionally perform planned maintenance, upgrades, repairs, security improvements or network modifications.

During maintenance, certain services may experience temporary interruption, reduced availability or performance changes.

Where reasonably possible, customers may be informed about planned maintenance in advance.

18. Service Interruptions

Internet or related services may occasionally be interrupted because of technical problems, network maintenance, equipment failure, power outages, infrastructure issues, third-party network issues, natural events or other circumstances.

NexaFi will take reasonable steps to restore affected services where possible.

19. Customer Equipment

Customers may use routers, Wi-Fi devices, computers, smart televisions, set-top boxes and other equipment to access NexaFi services.

Customers are responsible for maintaining compatible equipment unless the relevant equipment is supplied or maintained by NexaFi under the applicable service terms.

NexaFi may not be responsible for performance issues caused by customer-owned devices, outdated hardware, incorrect configuration or local Wi-Fi conditions.

20. Technical Support

NexaFi may provide technical support through available customer support channels.

Customers may be asked to provide their registered mobile number, customer ID, location, device information or other relevant details to help diagnose a service issue.

Support response times may vary depending on the nature and priority of the issue.

21. Suspension of Services

Where permitted by applicable service terms and law, NexaFi may suspend or restrict a service in circumstances including:

• Non-payment of applicable charges.
• Violation of service terms.
• Fraudulent or unauthorized activity.
• Security concerns.
• Misuse of the network or services.
• Legal or regulatory requirements.
• Technical or operational requirements.

Where reasonably appropriate, customers may be informed before a suspension unless immediate action is necessary for security, legal or operational reasons.

22. Termination

A customer may request termination of an applicable service in accordance with the relevant service and billing terms.

Any outstanding amounts, applicable charges or other obligations that became due before termination may remain payable.

Termination procedures may vary depending on the selected service, billing cycle, equipment and applicable agreement.

23. Refunds and Cancellations

Refunds and cancellations are subject to the applicable Refund Policy, service terms and applicable law.

Eligibility for a refund may depend on factors including the type of service, activation status, billing period, service usage, payment method and reason for the request.

Approved refunds may be processed through the original payment method or another permitted method.

For detailed information, customers should review the Refund Policy.

24. Intellectual Property

The NexaFi name, branding, logos, graphics, website design, text, images, software and other website materials may be owned by or licensed to Nexaroot Technology India Pvt Ltd or its applicable partners.

You may not reproduce, copy, modify, distribute, publish, sell, license or commercially exploit protected website content without appropriate authorization.

Nothing in these Terms & Conditions grants you ownership rights in NexaFi intellectual property.

25. Third-Party Services and Links

The NexaFi website may contain links to third-party websites, payment providers, social media platforms, applications or other external services.

Third-party services operate independently and may have their own terms, conditions and privacy policies.

NexaFi is not responsible for the availability, content, security, privacy practices or policies of third-party services.

26. Privacy

Your use of the NexaFi website and services may involve the collection and processing of personal information.

For information about how we collect, use, store and protect personal information, please review our Privacy Policy.

27. Disclaimer

NexaFi aims to provide reliable and consistent services; however, the website and services may occasionally be affected by technical, operational or external circumstances.

Information displayed on the website is provided for general service and informational purposes and may be updated from time to time.

Service availability, pricing, plan features and installation conditions may vary based on the applicable service order and location.

28. Limitation of Liability

To the extent permitted by applicable law, NexaFi and Nexaroot Technology India Pvt Ltd shall not be responsible for losses arising from circumstances beyond reasonable control, including network failures, third-party service failures, infrastructure outages, power failures, natural events or unauthorized activity.

Nothing in these Terms & Conditions is intended to exclude or limit any liability that cannot legally be excluded or limited under applicable law.

29. Force Majeure

NexaFi shall not be considered in breach of these Terms & Conditions where performance is prevented or materially affected by circumstances beyond reasonable control.

Such circumstances may include natural disasters, severe weather, government restrictions, regulatory actions, public emergencies, infrastructure failures, power outages, network failures, strikes, technical failures or other events beyond reasonable control.

30. Changes to Services

NexaFi may modify, update, replace or discontinue certain services, features, plans or website functionality from time to time.

Where applicable, customers may receive information about material changes through appropriate communication channels.

31. Changes to These Terms

NexaFi may update these Terms & Conditions from time to time to reflect changes in services, technology, business practices or applicable legal requirements.

Updated terms will be published on this page with a revised Last Updated date.

Continued use of the website or services after applicable updates may constitute acceptance of the updated terms, subject to applicable law.

32. Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the applicable laws of India, subject to applicable statutory rights and legal requirements.

33. Dispute Resolution

If you have a concern regarding a NexaFi service, we encourage you to contact our support team first so that we can review and attempt to resolve the matter.

Nothing in this section prevents a customer from exercising any rights or remedies available under applicable law.

34. Severability

If any provision of these Terms & Conditions is determined to be invalid, unlawful or unenforceable, that provision shall be interpreted or modified to the extent permitted by applicable law, and the remaining provisions shall continue to apply.

35. Entire Agreement

These Terms & Conditions, together with applicable service orders, plans, policies and other terms referenced on the NexaFi website, form the applicable framework governing your use of the relevant NexaFi services.

36. Contact Us

For questions regarding these Terms & Conditions, service terms, billing, installation or other related matters, please contact us:

Nexaroot Technology India Pvt Ltd
Brand: NexaFi

Email: support@hostganga.co.in

WhatsApp / Support: +91 76540 63404

Website: hostganga.co.in